Shipping Delay and Freight Increase Announcement

  • February 09, 2020
  • |
  • RovyVon EDC

Thank you for your continued support. At the time of this announcement, shipping operations in China were affected by the public-health situation, and some orders could experience delays. A limited team remained on duty to process, pack, and ship orders. 

Carrier rates also increased during this period, so we adjusted shipping charges as follows:

Australia: rates remain the same, but the order threshold for free  standard postage and $299 for free DHL Express ($23). 

Canada: Canadian orders will temporarily ship directly from our Shenzhen warehouse instead of the U.S. warehouse. Rates remain unchanged. 

Domestic: i) Mainland: Please try to search RovyVon on Taobao and make sure the seller is 中鼎户外and  buy the product(s) from them. ii) Hong Kong: Stop shipping orders due to the protests there, we will resume the shipping once the situation there is back to normal. iii) Macao: remains same. iiii) Taiwan: remains same.

Denmark, Finland, Norway, and Poland: DHL Express only, and the rates increase to $23 from the original $18 (free shipping with orders over $289). 

Russia: SF Express only, regardless of order value, the rate increases to $6.95 (free shipping with orders over $49).

United Arab Emirates & India: Only provides DHL Express service, rate is $25.

United States: Standard postage is $7.95, an increase of $1, with free standard shipping on orders over $80. DHL Express is $20, an increase of $2, with free DHL Express on orders over $289.

The standard postage for other countries/regions is $5.95 and DHL Express rate is $20. 

Thank you all again for the support.

 

Regards and best wishes from RovyVon