RovyVon products are covered by a 2-Year Limited Warranty against defects in materials, workmanship, and manufacturing-related function.
The warranty period begins on the original date of purchase.
This warranty is separate from our Returns & Refunds Policy and does not limit any statutory consumer rights that may apply in your country or region.
What Is Covered
During the 2-year warranty period, we will review products that fail to function as intended because of a manufacturing-related defect, including eligible defects involving:
- Materials
- Workmanship
- Electronic or mechanical components
- Charging or power-management systems
- Switches, controls, or other functional components
Depending on the product and the nature of the issue, an approved warranty claim may be resolved through troubleshooting, replacement parts, repair, or product replacement.
What Is Not Covered
The Limited Warranty does not cover damage or failure resulting from:
- Normal wear and tear
- Cosmetic wear that does not affect product function
- Accidental damage, impact, crushing, or abuse
- Misuse or use outside the product's intended operating conditions
- Unauthorized modification, disassembly, or repair
- Improper charging or incompatible power sources or accessories
- Damage caused by exceeding stated water-resistance, temperature, or other environmental limits
- Loss or theft
Normal degradation from regular use is not considered a manufacturing defect.
Rechargeable Batteries
Rechargeable batteries naturally lose capacity over time and through repeated charging cycles.
Normal battery-capacity degradation is therefore not considered a manufacturing defect.
If a rechargeable battery experiences abnormal or premature failure that may be related to a manufacturing defect, please contact us and we will review the case.
How to Make a Warranty Claim
To help us evaluate your claim, please contact cs@rovyvon.com.
Please provide:
- Your order number, receipt, or other proof of purchase
- Product model
- Product serial number
- A brief description of the issue
- Photos or video showing the problem where relevant
If your product does not have a serial number, please provide any product identification information available.
Additional information may be requested where necessary to identify the cause of the issue.
Please do not send a product back before receiving return instructions from us. Because orders are sold and fulfilled in different regions, the appropriate return or service location may vary.
What Happens After We Review Your Claim
Once the issue has been reviewed and confirmed as covered under warranty, RovyVon will determine the appropriate solution based on the product and nature of the defect.
This may include:
- Troubleshooting or technical support
- Replacement parts
- Repair
- Replacement with the same product
- Replacement with a comparable product if the original model is no longer available
A replacement product or component provided under warranty does not restart the original 2-year warranty period unless required by applicable law.
Purchases from Amazon, Dealers or Other Retailers
If you purchased your RovyVon product through Amazon, an authorized dealer, distributor, or another retailer, the seller's return and refund policy applies to returns handled through that sales channel.
For a product issue that may qualify for RovyVon warranty support, you may contact us directly. Proof of purchase may be required to verify the warranty period.
After the 2-Year Warranty Period
If you experience a product issue after the warranty period has ended, you are still welcome to contact us.
Depending on the product, its serviceability, parts availability, and the circumstances of the issue, we may be able to offer troubleshooting assistance, replacement parts, repair options, or a replacement-purchase offer.
Any support offered outside the warranty period is provided at RovyVon's discretion and does not extend the original warranty.
Statutory Consumer Rights
This Limited Warranty provides additional manufacturer support and does not replace, restrict, or reduce any mandatory consumer rights available under applicable local law.
Where local law provides rights or remedies beyond the terms of this Limited Warranty, those rights remain unaffected.
Need Help?
For warranty or product-support questions, contact cs@rovyvon.com.
Please include your product model, product serial number where available, proof of purchase, and a description of the issue whenever possible.