Privacy policy

RovyVon respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit rovyvon.com, place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with our services.

The primary business responsible for personal information processed through rovyvon.com is:

RUNFREE EQUIPMENT TECHNOLOGY (HONG KONG) CO., LIMITED

Other affiliated entities, including TELOS TRADING LIMITED, may support website operation, payment administration, customer service, regional fulfillment, or other business activities where appropriate.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Identity and Contact Information

Name
Shipping address
Billing address
Email address
Telephone number

Order and Transaction Information

Products ordered
Order value
Order history
Refund or return information
Shipping information
Transaction status

Payment-card information is generally processed by the payment provider used during checkout rather than stored directly by RovyVon in full payment-card form.

Account Information

If you create an account, we may process:

Account identifier
Login-related information
Saved addresses
Order history
Account preferences

Customer-Service Information

When you contact us, we may process:

Messages and correspondence
Order numbers
Product models
Product serial numbers
Photographs
Videos
Warranty information
Return or service information

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website activity
Referring pages
Pages viewed
Approximate location derived from network information
Cookie or similar technology identifiers

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Process payments and refunds
Arrange shipping and delivery
Provide tracking information
Communicate about orders
Provide customer service
Process returns
Handle warranty claims
Detect or prevent fraud
Maintain website security
Improve website performance and usability
Analyze customer and website activity
Provide relevant marketing where permitted
Manage customer accounts
Comply with tax, accounting, customs, regulatory, and legal obligations
Establish, exercise, or defend legal rights

3. Legal Bases for Processing

Where applicable privacy law requires a legal basis, we may process personal information because:

It is necessary to perform a contract with you
It is necessary to take steps at your request before entering into a contract
We have a legitimate business interest that is not overridden by your rights
We need to comply with a legal obligation
You have provided consent

The legal basis used depends on the type of information and purpose of processing.

4. Shopify

Our online store is operated using Shopify.

Shopify processes certain personal information as part of providing the ecommerce infrastructure used by our store.

Information processed through Shopify may be handled according to Shopify’s own privacy documentation and applicable contractual arrangements.

5. Payment Providers

Payments may be processed by third-party payment providers available through our checkout.

Those providers may process information required to authorize, complete, prevent fraud relating to, or refund a transaction.

Their handling of personal information is also governed by their own privacy policies and legal obligations.

6. Shipping, Logistics and Service Providers

We may provide necessary information to service providers that help us:

Fulfill orders
Ship packages
Clear customs
Provide tracking
Process payments
Operate the website
Provide customer support
Manage email communications
Analyze website use
Prevent fraud
Provide technology infrastructure

We provide only information reasonably necessary for the relevant service.

7. Cookies and Similar Technologies

RovyVon and service providers may use cookies, pixels, local storage, or similar technologies to:

Keep the website functioning
Remember preferences
Support checkout
Understand website performance
Analyze traffic and usage
Measure marketing performance
Personalize content or advertising where permitted

Where required by law, non-essential cookies or similar technologies will be used in accordance with applicable consent requirements.

You may also be able to manage certain cookie preferences through your browser or website privacy controls.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of marketing.

Depending on your region and privacy settings, this may involve information being shared with analytics, advertising, social-media, or marketing technology providers.

Where legally required, such processing will be based on your consent or another lawful basis recognized under applicable law.

9. Marketing Communications

If you subscribe to marketing communications, we may send information about:

Products
Promotions
New releases
Events
Brand updates

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order, warranty case, return, or customer-service request.

10. International Data Transfers

RovyVon operates internationally.

Your personal information may therefore be processed in countries or regions other than where you live, including locations where RovyVon, Shopify, logistics providers, payment providers, service providers, or affiliated entities operate.

Where applicable law requires safeguards for international data transfers, we will use appropriate legal mechanisms or protections.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Fulfilling orders
Providing warranty and customer support
Maintaining business and accounting records
Preventing fraud
Complying with tax or legal requirements
Resolving disputes
Enforcing agreements

Different types of information may be kept for different periods depending on legal and business requirements.

12. Data Security

We use reasonable organizational, administrative, and technical measures designed to protect personal information.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your location, you may have rights concerning your personal information, including the right to:

Request access
Request correction
Request deletion
Restrict certain processing
Object to certain processing
Withdraw consent
Request data portability
Opt out of certain marketing or advertising activities
Lodge a complaint with an applicable privacy regulator

These rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact:

cs@rovyvon.com

Please provide sufficient information for us to identify and respond to your request.

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

Our website and products are not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites or services we do not control.

We recommend reviewing the privacy policy of any third-party service you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business
Website functionality
Technology
Service providers
Legal requirements
Privacy practices

The latest version published on rovyvon.com applies from its stated effective date.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review the issue.

You may also have the right to lodge a complaint with the data-protection authority or privacy regulator responsible for your jurisdiction.

18. Contact Us

For privacy questions or requests: