Shipping policy
RovyVon ships worldwide from our Shenzhen warehouse and selected regional fulfillment warehouses.
The fulfillment location depends on your destination, product availability, inventory location, and the combination of products in your order.
Available shipping methods and shipping charges are shown at checkout.
Checkout does not provide a guaranteed delivery date.
Delivery times vary by fulfillment location, shipping method, destination, customs processing, and local carrier conditions.
United States
Current U.S.-specific shipping and tariff arrangements remain in effect.
If all items in your order are available at our cooperative U.S. warehouse, your order may be fulfilled locally via USPS or another available domestic service.
If one or more items are not available locally, the complete order will generally be fulfilled from Shenzhen rather than divided into separate shipments from different warehouses.
Available shipping methods, charges, and applicable order-specific costs are shown at checkout.
For orders shipped from Shenzhen:
- Standard shipping via SF Express: approximately 2–4 weeks
- Express shipping via DHL, FedEx, or a similar express carrier: approximately 5–10 business days
Other International Destinations
Most international orders outside our regional fulfillment coverage are shipped from Shenzhen.
Standard Shipping — SF Express
- Starts from $7.95
- Estimated delivery: approximately 2–4 weeks
Express Shipping — DHL, FedEx or Similar Express Carrier
- Starts from $30
- Estimated delivery: approximately 5–10 business days
Actual rates and available shipping methods depend on the destination and are shown at checkout.
Fulfillment & Order Mix
Whenever possible, RovyVon fulfills an order from a single warehouse.
If all products in your order are available at a regional warehouse serving your destination, your order may be fulfilled locally.
If only part of the order is available locally, we generally ship the complete order from Shenzhen instead of dividing it into multiple packages from different warehouses.
The fulfillment location may therefore vary between orders, even when the shipping address is the same.
Order Processing
Orders are processed on business days according to the operating schedule of the fulfillment location.
Orders shipped from Shenzhen may experience additional processing time during Chinese public holidays.
Regional fulfillment locations may follow their respective local holiday schedules.
Delivery estimates begin after an order has been dispatched and do not include order-processing time.
Delivery Estimates
All delivery times stated in this policy are estimates and are not guaranteed delivery dates.
Actual delivery time may vary because of:
- Destination and region
- Customs processing
- Carrier availability
- Local last-mile delivery
- Severe weather
- Transportation disruption
- Peak shipping periods
- Local laws or shipping restrictions
Duties, Taxes & Import Charges
Taxes, duties, customs requirements, and import charges vary depending on the destination and fulfillment location.
Where RovyVon collects applicable taxes or duties, they will be shown at checkout or handled in accordance with the current destination-specific shipping arrangement.
Where taxes or duties are not collected by RovyVon, local customs authorities or the carrier may collect applicable charges before or upon delivery.
Customs declarations are completed in accordance with applicable customs and shipping requirements.
RovyVon does not provide false or artificially reduced customs values.
Customers are responsible for providing information required by customs authorities or carriers.
Destination-Specific Requirements
United States
Current U.S.-specific shipping and tariff arrangements remain in effect.
Applicable order-specific charges are shown at checkout.
Turkey
Effective June 10, 2026, shipping charges for orders to Turkey include applicable duties and taxes under the current shipping arrangement, with no additional duties or taxes due upon delivery under that arrangement.
Orders placed before that date remain subject to the terms applicable at the time of purchase.
South Korea
A Personal Customs Clearance Code (PCCC) may be required for customs clearance.
Please provide it where applicable.
United Kingdom
For certain express shipments, DHL or FedEx may request additional customs, tax, or billing information.
Please provide any information requested by the carrier where applicable.
Macau
Because of restrictions relating to battery shipments, orders are generally shipped by DHL or FedEx rather than SF Express.
The current shipping charge is $20.
Taiwan
Battery-shipping restrictions affect available shipping methods.
Orders are generally shipped using an available battery-compatible air service, with an estimated delivery time of approximately 7 days.
S2 Series
S2 series lights, including S2 Premium, S2 Elite, and S2i, require DHL Express shipping because of the large hard case.
The current shipping charge is $40.
Products With Special Shipping Requirements
Certain products may require express or specialized shipping because of:
- Product size
- Battery configuration
- Carrier requirements
- Destination-specific restrictions
Available shipping options and applicable charges are shown at checkout.
Tracking Your Order
Once your order has shipped, tracking information will be provided where supported by the selected shipping service.
You can check the latest available tracking information through: https://www.rovyvon.com/tools/track-your-order
Tracking information may take some time to update after a shipping label is created or a package is transferred to the carrier.
If your tracking information has not updated for an extended period, contact:
Please include your order number and tracking number.
Changing Your Shipping Address
Please check your shipping address carefully before completing your order.
If you need to make a change, contact cs@rovyvon.com as soon as possible.
We will try to update the address before dispatch.
Once the package has been handed to the carrier, changing or redirecting the shipment may no longer be possible.
Additional shipping costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Delayed, Undeliverable or Returned Shipments
If your shipment appears delayed, first check the latest tracking information.
If tracking has not updated for an extended period or you believe there is a delivery issue, contact us and we will help review the shipment.
If a package is returned because of:
- Incorrect or incomplete address
- Refusal of delivery
- Unpaid charges payable by the recipient
- Missing customs information
- Other customer-related delivery issues
additional shipping costs may apply before the order can be shipped again.
If the delivery issue results from an error by RovyVon or the carrier, please contact us and we will review the case accordingly.
Order-Specific Checkout Information
Shipping methods, shipping charges, free-shipping eligibility, taxes, and other order-specific charges displayed at checkout apply to the specific order being placed.
Delivery times stated in this policy remain estimates and may vary according to fulfillment location, destination, carrier, customs processing, and local delivery conditions.
Contact
For questions about shipping, tracking, customs, or an existing order:
Please include your order number whenever possible.