Refund policy
Returns & Refunds
This policy applies to purchases made directly through rovyvon.com.
If you purchased a RovyVon product through Amazon, an authorized dealer, distributor, or another retailer, the seller’s return and refund policy generally applies to returns handled through that sales channel. RovyVon manufacturer warranty support may still apply separately.
14-Day Return Request Period
For eligible purchases made directly through rovyvon.com, please contact us within 14 days after delivery if you need to request a return.
A return request does not automatically mean that the product is eligible for return. Eligibility depends on the reason for the return, the condition of the product, and any consumer rights required by applicable local law.
After the return period has ended, eligible product defects may still be covered under our 2-Year Limited Warranty.
Before Your Order Ships
If you notice that you selected the wrong product, option, quantity, or shipping address, please contact us at cs@rovyvon.com as soon as possible.
If the order has not yet been dispatched, we will try to update or cancel it.
Once the order has been handed to the carrier, changes or cancellation may no longer be possible.
Change of Mind or Ordering the Wrong Product
Because RovyVon fulfills orders internationally and through multiple regional fulfillment locations, returns requested solely because of a change of mind, personal preference, or ordering the wrong product are generally not accepted after shipment unless required by applicable law.
Where such a return is accepted, the product must normally be:
- In its original condition
- Free from damage caused after delivery
- Complete with accessories, manuals, packaging, and included components
- Suitable for resale where applicable
Nothing in this section limits any mandatory cancellation or withdrawal rights that apply under local consumer law.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains the wrong product, or is missing an item, please contact cs@rovyvon.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging where relevant
- Video where helpful to demonstrate the issue
We will review the case and provide the appropriate solution.
Please do not return the product before receiving instructions from us.
Defective Products
If a product appears defective shortly after delivery, contact us so that we can review the issue.
Depending on the circumstances, the matter may be handled through the return process or through our warranty support.
A product does not need to remain unopened or unused for us to review a genuine product defect.
Product issues reported after the return period may still qualify for support under our 2-Year Limited Warranty.
Return Authorization
All returns must be authorized by RovyVon before being sent back.
Please contact:
Do not return a product to the address printed on the original shipping label, packaging, invoice, or an address found on an older version of our website unless our Customer Service Team specifically instructs you to do so.
The correct return location may vary depending on:
- The original fulfillment location
- Your country or region
- The product involved
- The reason for return
- Available regional service arrangements
We will provide the appropriate return instructions after reviewing your request.
Return Shipping Costs
For approved returns that are not caused by a product defect, shipping damage, fulfillment error, or another issue attributable to RovyVon, return shipping costs are generally the customer’s responsibility unless applicable law provides otherwise.
For confirmed defective, damaged, or incorrectly fulfilled orders, please follow the return or replacement instructions provided by our Customer Service Team.
Please do not arrange an international return shipment before contacting us.
Refunds
Once an approved return is received and inspected, we will notify you of the result.
If the refund is approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Any mandatory refund timing required by applicable law will be honored.
Original Shipping Charges
For discretionary returns not caused by RovyVon, original shipping charges and optional express-shipping charges are generally non-refundable.
Where applicable law requires the refund of standard outbound delivery charges, those statutory rights remain unaffected.
Sale, Promotional and Clearance Products
A promotional discount does not automatically make a product ineligible for support.
Products specifically identified as Final Sale or Clearance may be excluded from discretionary returns unless otherwise stated.
This does not affect:
- Valid warranty claims
- Defective products
- Products damaged in transit
- Incorrectly fulfilled orders
- Mandatory consumer rights under applicable law
Exchanges
RovyVon does not generally operate a standard exchange program after an order has shipped.
Where appropriate, an eligible product issue may instead be resolved through a replacement under the return or warranty process.
Refused, Undeliverable or Customs-Returned Shipments
Orders returned because of an incorrect or incomplete address, refusal of delivery, unpaid recipient charges, incomplete customs information, or another customer-related delivery issue will be handled in accordance with our Shipping & Delivery Policy.
Where permitted by law, non-recoverable shipping, carrier, customs, or handling costs may be deducted from any applicable refund.
Statutory Consumer Rights
This policy does not limit or replace any mandatory consumer rights available under applicable local law.
Where local law provides additional cancellation, return, refund, repair, replacement, or other remedies, those rights remain unaffected.
Contact
For return or refund assistance, contact:
Please include your order number whenever possible.