Yes, if you leave an email address with your order info, you'll get updates of order status like shipping and delivery.
Yes, it depends. If your order was not shipped out yet or sent to our warehouse for handling, we can cancel your order. We normally handle an order within 24 hours in business days.
Yes, but please email us in 12 hours after the order was placed. Our support email address is firstname.lastname@example.org.
Yes but only for the US. If you are from the US and it's within 7 days after the purchase, we support a return since we have cooperated warehouse there to receive a package and not cost much.
We ship almost orders from Shenzhen warehouse where our HQ locates.
For US customers, we work with a warehouse in New York and North Carolina, if the item(s) you purchased in stock there, we ship your order(s) via USPS.
We normally ship orders via SF Express and DHL Express.
It depends on where you are and the Shipping method you selected. SF Express (postage) takes around 2-5 weeks, and DHL (express) takes 7-10 days. Delivery details will be provided in your confirmation email.
We offer 2-year warranty for all our products except for accessories.
We are doing our efforts to make our products to be perfect, but the thing is there's no perfection. So the warranty works.
The steps to claim warranty:
1. An order receipt or screenshot, so we know where you purchased.
2. A short description about the issue/problem in text.
3. Photo(s) or short video if photo can't show the problem.
4. Send all above to our support email address email@example.com
After those 4 steps, our team will get back to you shortly and assist you.