Q1: When did you start the business?
A1: We started the business in late 2017 and launched our first product in early 2018.
Q2: Where are you located in?
A2: We are located in Shenzhen, China.
Q3: Where and what kind of shipping do you ship orders?
A3: We ship from our warehouse in Shenzhen, and normally ship orders with SF Express e-Parcel. Details please check out our Shipping Policy here.
Q4: How long does it usually take to receive the package?
A4: Usually SF Express e-Parcel takes 3-4 weeks to be delivered, DHL is 4-7 days.
Q5: How can I get free shipping?
A5: Different regions, different shipping postage, so it depends on the shipping address your order wanted to ship to.
Australia: 1) Free postage: orders over $46.95; 2) Free DHL Express: orders over $269
Canada & United States: Most items (not all) will be shipped from US facility, if the item is out of stock, please allow us 10 business days to get it back in stock (during this time, we will contact you to decide whether to wait or ship directly from Shenzhen facility).
Free Postage: orders over $89.95
Free DHL Shipping: orders over $289
India, United Arab Emirates: DHL Express available Only.
Russia: 1) Free postage: orders over $49, can only be shipped via SF Express
Denmark, Finland, Norway, and Poland: Only DHL Express available, Free shipping with orders over $289.
Q6: What kind of battery do Aurora lights use and how long it lasts?
A6: The Aurora lights use lithium polymer rechargeable battery, typical capacity is 130 mAh and the size is 501030. It can last up to 150 minutes on Low mode (15-20 lumens).
Q7: How long is your warranty service?
A7: We offer 2 years international warranty.
Q8: How do I get warranty covered if my item(s) have any defects?
A8: We are confident in our products but nothing is perfect in the world. Therefore, if you got any defective with your items bought from us or one of our dealers, just take a photo or short video and send an email to us at firstname.lastname@example.org with a short description about the issue/defective you had with the product. Once confirmed, we will send you a replaced part/new product to get you covered by warranty.
Q9: Can I return the package? If so, how can I do?
A9: Yes and no. For orders from the US, yes, as we have a cooperated warehouse there. If you'd like to return your order in 7 days after received it, please keep the packaging well and not teared, if so, a return is not accepted. And for returning orders, the shipping costs won't be refunded* and you need to take the part of returning postage fees (USPS). Please contact us before send the package back to our US warehouse address (below), any returns that did not inform us prior to send it back are not accepted.
*If the return is caused by a defective, we will refund the order with full value or replace the item (please refer to Q8&A8 for how to get warranty covered).
Returning address (Only valid for US orders)
333 Erwin Rd. Chapel Hill, NC 27514
Q10: How to be a dealer of RovyVon in our local market?
A10: We are honored to work with you in your local market to provide people with great products locally and we always pursue a mutually beneficial partnership. To be a dealer of RovyVon, just fill out the Dealer Form and send it to email@example.com, one of our staffs will get back to you ASAP after saw your email.